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FAQs

Frequently Asked Questions

1.What is the Toppu Doru promotion & exclusions policy?

Site content, including promotions and pricing, may be changed at any time. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue any service, product, price, or promotional offered through the Sites, with or without notice.

Errors, inaccuracies & omissions: Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to, pricing, promotions, product descriptions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

If you are seeing a price discrepancy In your cart:Occasionally, our site needs extra time to process pricing and promotional updates. If you are seeing an item add to your bag at a price that does not match what is on screen, please contact customer service at info@toppudoru.com

2.Do I need to create an online account to place my order?

We've made it super easy to place an order at www.toppudoru.com, you don't have to create an account and we'll only ask you to set a password, that's it simple as that!

3.Can I change my order ?

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.

4.Can I pre-order an out of stock item?

Unfortunately not. We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too we can sell out of it very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar!

5.I haven't received an email confirmation for my order.

Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.

6.Will I get an order confirmation?

Once you've placed your order we'll send you a confirmation email containing all the details of your order

7.How safe is online shopping with Toppu Doru?

It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, Toppu Doru uses high level SSL encryption technology, the most advanced security software currently available for online transactions.

8.Will I have to pay customs and/or import charges?

Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.

9.How do I make a complaint?

We try to make sure that you're happy with all of the services we provide at Claire's, in the event that you need to complain, email info@toppudoru.com and we'll do our best to make you happy again!

10.What are my statutory rights?

We want you to be happy with your purchase, but we know that occasionally you may want to return items. That's why we have a 28 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel. You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise you use a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective). We will issue your refund once we receive notice of your cancellation. This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.

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